Resources

Seth from Honest Tea responds (Mar 3, 2008)

Cell phones are not (just) fashion (Feb 29, 2008)

What's better: pure or big? (Feb 27, 2008)

A lesson from trivia games (Feb 20, 2008)

Why Amazon sells used diapers (and Diapers.com doesn't) (Feb 12, 2008)

Updates on technology and experience (Feb 1, 2008)

Starbucks reaching for the customer experience (Jan 30, 2008)

Brilliant video of Verizon's bad customer experience (Jan 24, 2008)

Two very different types of good experience (and Cipriani) (Jan 22, 2008)

Chase, in need of improvement, buys TV spots (Jan 10, 2008)

Customer experience case studies to start 2008 (Jan 9, 2008)

NYT: Amazon succeeds with customer experience (Jan 7, 2008)

Fun Stuff 2007 (Jan 2, 2008)

NYT - Apple Store's good customer experience (Dec 28, 2007)

The power of involving stakeholders (and checklists) (Dec 18, 2007)

Web 2.0 as broccoli ice cream (Dec 17, 2007)

Olive oil and name inflation (Dec 13, 2007)

Barneys goes green; hedgehogs beware (Nov 27, 2007)

Three websites to be thankful for (Nov 20, 2007)

Nintendo succeeds by focusing on consumers (Nov 20, 2007)

Selling seaweed that doesn't exist (Nov 15, 2007)

New adventures in retail design (Nov 12, 2007)

User-hostile battery strength indicators (Nov 9, 2007)

37signals: Why personas aren't useful (Nov 8, 2007)

Why Orkut is beating Facebook and MySpace in India (Nov 1, 2007)

What Web 2.0 should really be about: the users (Oct 30, 2007)

Hotel that brags about its bad customer experience (Oct 29, 2007)

More on wine and charlatans (Oct 25, 2007)

The Web 2.0 question - and Grandparents.com (Oct 24, 2007)

Fun redesigning Google (Oct 18, 2007)

Interview: Chip Conley, author, "Peak" (Gel '08 speaker) (Oct 16, 2007)

Why Radiohead is missing tons of sales: bad website (Oct 11, 2007)

Wine, charlatans, and good experience (Oct 10, 2007)

How Ryanair succeeds with poor customer service (Oct 2, 2007)

A career question drawn from 500 Fifth Avenue (Oct 2, 2007)